Salt Home Studio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at salthomestudio.com (the "Site"), use our services, access our client portal, or interact with us through social media platforms including but not limited to Instagram, Pinterest, Facebook, and Houzz.
This policy applies to information collected through our Site, client portal, social media pages, email communications, and any other digital or offline interactions with Salt Home Studio. By using our Site or services, you consent to the practices described in this Privacy Policy.
We may collect the following types of information:
Contact Information:
Name, email address, phone number, and mailing address when you book a consultation, submit a contact form, or engage our design services.
Project Information:
Details about your home, design preferences, room measurements, photos, and other information related to your interior design project.
Payment Information:
Billing details processed securely through our third-party payment processors (Stripe for online payments; Clover for in-person card payments). Card details are entered directly with the processor. We do not store credit card numbers on our servers; we keep only the payment amount, date, and a processor reference.
Usage Data:
Information about how you interact with our website, including pages visited, time spent, browser type, device type, IP address, and referring URLs.
We use cookies, web beacons, pixels, and similar tracking technologies to improve your browsing experience, analyze website traffic, and measure the effectiveness of our marketing campaigns.
When you interact with us on social media platforms (Instagram, Pinterest, Facebook, etc.), we may receive information such as your profile name, profile picture, comments, direct messages, and any information you choose to make public on those platforms. If you click through to our Site from a social media platform, we may collect referral data.
User-Generated Content:
Photos, comments, reviews, testimonials, or design inspiration you share with us or tag us in on social media.
Login credentials or access links, project communications, design board feedback and item approvals, uploaded photos, document interactions, and when you last opened the portal. The portal keeps a sign-in token and a short-lived copy of recently viewed portal data in your browser so pages load quickly; signing out clears the sign-in token.
Site Diagnostics:
When a page on our Site cannot be found, we record the page address, the referring page, and your browser type (with any portal access link removed) so we can fix broken links. Our contact and booking forms also record submission counts by network address for a short time to prevent spam.
Walkthrough Recordings:
If your designer records spoken notes during a home walkthrough, the recording and its written transcript are stored with your project.
To provide and manage our interior design and window treatment services
To communicate with you about your project, appointments, and inquiries
To process payments and send invoices
To share design boards, mood boards, and project updates through our client portal
To improve our website, services, and client experience
To send occasional newsletters or marketing communications (with your consent)
To display portfolio work and project photography on our website and social media (with your consent)
To respond to your comments, messages, and inquiries on social media platforms
To keep a copy of the emails we send you (invoices, reminders, portal updates, and messages) in our studio inbox so your designer and our office team can see what you received
To prepare project material with automated tools, for example transcribing walkthrough recordings, reading vendor quotes and invoices, finding product photos, or creating room visualizations from photos of your home
To run social media advertising campaigns and measure their effectiveness
To create and manage Pinterest boards, pins, and rich pins featuring our design work
To analyze website traffic sources including social media referrals
To comply with legal obligations
We do not sell, rent, or trade your personal information. We may share your information with:
Service Providers:
Third-party vendors who assist us in operating our website, processing payments, or delivering services. These currently include Stripe and Clover (payments), Supabase (database, file storage, and portal sign-in; data stored in the United States), Vercel (website hosting), Resend (email delivery), Google (website analytics, appointment scheduling, and room-visualization images generated from photos of your home), OpenAI (transcription of walkthrough recordings, reading of scope notes and vendor quotes, and drafting project notes for your designer), and Tavily (product photo lookup by product name). Each provider receives only the information needed for its task and is bound by its own privacy terms.
When you interact with our content on platforms like Instagram, Pinterest, Facebook, or Houzz, those platforms may collect data according to their own privacy policies. We may use platform tools (such as Pinterest Tag, Meta Pixel, or Instagram Insights) that share limited data with these platforms for advertising and analytics purposes.
Analytics Providers:
We use Google Analytics to understand how visitors use our Site. It loads when a page opens and may collect information sent by your browser, including your IP address and pages visited. You can block it with a browser extension or by declining cookies in your browser settings.
Fabric houses, workrooms, and product vendors as necessary to fulfill your design project orders.
Legal Requirements:
When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
Our Site includes links to and integrations with third-party social media platforms. When you interact with these features, please be aware:
Pinterest:
We may use Pinterest features including Save buttons, embedded pins, rich pins, and the Pinterest Tag for conversion tracking. When you interact with Pinterest features on our Site, Pinterest may collect data including your IP address, browser type, and the pages you visit. Pinterest's use of this data is governed by
Pinterest's Privacy Policy
We maintain an active Instagram presence and may use Meta Pixel for advertising analytics. When you visit our Site after interacting with our Instagram content, Meta may receive information about your visit. This is governed by
Meta's Privacy Policy
Embedded Content:
Our Site may embed content from social media platforms (e.g., Instagram feeds, Pinterest boards). These embeds may set cookies and collect data according to the respective platform's privacy policy.
Social Sharing:
If you use social sharing buttons on our Site, information about the page you are sharing may be sent to the respective platform.
We are not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy policies of any social media platform you use.
Our website uses the following types of cookies and tracking technologies:
Essential Cookies:
Required for basic site functionality, such as session management and security.
Analytics Cookies:
Help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and navigation paths.
Advertising/Tracking Cookies:
Used by social media platforms (e.g., Pinterest Tag, Meta Pixel) to track conversions, retarget visitors, and measure ad effectiveness. These cookies may track your browsing activity across other websites.
Functional Cookies:
Remember your preferences and settings to provide a personalized experience.
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website. You may also opt out of interest-based advertising through industry tools such as the
Network Advertising Initiative
Digital Advertising Alliance
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data may be retained for up to seven (7) years after project completion for warranty, legal, and portfolio purposes. You may request deletion of your data at any time by contacting us (see Section 13 below).
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption of data in transit (HTTPS/TLS), encryption of stored data by our database and hosting providers, private access links and optional password sign-in for our client portal, and role-based access controls for our team. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us
Opt out of interest-based advertising and tracking cookies
Withdraw consent for the use of your project photos on our website or social media
Request a copy of your data in a portable format
You have the right to know what personal information we collect, request its deletion, and opt out of its sale (we do not sell personal information). You will not be discriminated against for exercising these rights.
You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. Our legal bases for processing include consent, contract performance, and legitimate interests.
To exercise any of these rights, please contact us at
info@salthomestudio.com
. We will respond within 30 days.
With your consent, we may photograph completed design projects for use in our portfolio, website, social media accounts (including Instagram and Pinterest), marketing materials, and press features. You may withdraw consent for future use of your project photography at any time by contacting us. Photos already published on third-party platforms may be subject to those platforms' content policies.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Changes will be posted on this page with an updated effective date. If we make material changes, we will provide notice through our website or via email. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
Salt Home Studio
Email:
info@salthomestudio.com
Phone:
(850) 806-1544
Website:
salthomestudio.com